We have been looking at how we can improve access to Practice services; Footfall is our new online triage service where you can access advice and message our medical and/or management / administration teams online. This is part of a pilot programme led by South West London CCG as part of NHS Digital's Digital First national programme, for which Wandsworth Primary Care Network is an early adopter.
GP online services allow you to access a range of services via your computer, mobile or tablet. GP Online services can save you a phone call or journey to the surgery, and allow you to access the following services when you need them, even when the surgery is closed.
Once you have signed up, you will be able to:
- book or cancel appointments online
- book a telephone consultation with a doctor
- renew or order repeat prescriptions online
- view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
You can still contact the practice by phone, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
For the latest COVID-19 advice please visit www.nhs.uk/coronavirus
How to sign-up to GP Online Services
If you would like to register for GP Online services you will need to complete an Online Services Registration Form, also available via reception. You should provide some
form of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up.
If you would like to register for "proxy" access to GP Online services on behalf of someone else, e.g. your child or someone who you care for, you will need to complete a Online Services Proxy Access Consent Form.
Your completed application form may have to be approved by a GP. Please note that this may take up to 2 weeks to process. If your application is successful you will be informed via post or email and will receive a document with your Practice ID and PIN, which you will need in order to register online.