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Mental Health Awareness Week (9 May - 15 May 2022)

Mental Health Awareness Week

The theme this year is loneliness. Feeling lonely is something we can all experience at any point in our lives. It can make us feel isolated and have a negative impact on our wellbeing.

There are lots of simple things you can do to lift someone out of loneliness and in doing so, it might help you to feel less lonely too.

There are little things we can all do to help look after our mental health. Explore the Every Mind Matters website & take the Your Mind Plan quiz to get a personalised mental health action plan with practical tips.

If you are struggling with your mental health, support from a therapist can help you recover and enjoy your life again. Sign up for support via your local NHS Trust at or on 020 3513 6264 (Mon-Fri 9am-5pm) or book online treatment directly at

This service is for adults aged 18 and over, living in Wandsworth or registered with a Wandsworth GP. It provides support to anyone who has a mental health or well-being need, whether this is due to emotional difficulties or life stressors.

mental Health Awareness Week 2

For extra support with emotional wellbeing and mental health concerns for children and young people in Wandsworth Kooth's online counselling service is available - see Wandsworth Online Services page

South West London and St George’s Mental Health NHS Trust have also commissioned two Recovery Cafes for residents in South West London.

They offer safe, inclusive and welcoming spaces for people who are struggling to cope with their mental health during the evening and weekends when other services may be closed.

The aim is to support people to reduce their immediate crisis and anxiety, and to safety plan, drawing on strengths, resilience and coping mechanisms to reduce the need to use
crisis services in the future.

For more information read this leaflet: South West London Recovery Cafes

Recruiting to our new Practice Patient Participation Group (25 April 2022)

Patient Participation Group

Are you interested in finding out more about your Surgery?

Would you like to influence the development of local health services?

We are keen to set up a patient participation group, so come along and meet us!

If you would like to come to the meeting, or if you would like to find out more about this or the primary care network (PCN) please contact:

Mrs Renata Johnstone

Practice Manager at Chatfield Health Care & Wandsworth PCN Operations Director

GP Online Consultation Service (July 2021, updated Feb 2022)

We have been looking at how we can improve access to Practice services; Footfall is our new online triage service, which you can find here. Through FootFall you can access advice and message our medical and/or management / administration teams online. This is part of a pilot programme led by South West London CCG as part of NHS Digital's Digital First national programme, for which Wandsworth Primary Care Network is an early adopter.

To obtain an appointment, for example, you should go to the Administration or Medical Advice rooms and Get Help from the Practice form. At the end of the form it will ask you to prioritise your problem timewise, i.e. 1) within a few hours; 2) today; 3) tomorrow at the latest; 4) it can wait a few days. The form will be triaged by a team at the surgery who will either get back to you with advice and/or an appointment, albeit a telephone, video or online consultation, or a face to face appointment at the practice.

For those of you that are not familiar with computers, you can still ring the surgery and a member of the team can complete the online form on your behalf. This will ensure that everyone goes through the same triage process. 


General Practice Data for Planning and Research (June 2021)

Chatfield Health Care is supporting vital health and care planning and research by sharing your data with NHS Digital. For more information about this see the GP Practice Privacy Notice for General Practice Data for Planning and Research.

You can access our Privacy Notice here

What is the change?

It is important to note that patient data from GP surgeries is already collected (where a patient has not opted-out) via the General Practice Extraction Service (GPES). This has been running for over 10 years , currently undertaking over 350 extracts each year. In 2014, a National Audit Office review of GPES found that the service was inefficient and costly but fulfilled a neccessary requirement and should be replaced and improved. The General Practice Data for Planning and Research data collection will replace GPES.

What is secondary use of data?

Secondary use of data is where data is used for the purposes of planning and research for a cohort of patients and does not affect an individual's direct care.

To give context, this usage has supported the NHS COVID-19 response in the creation of vaccination at pace and to undertake vital research, to enable organisations to plan their local responses, e.g. targeting specific communities that were more likely to be adversely affected by the pandemic.

What is opt-out?

The national data opt-out is a service that allows patients to opt-out of their confidential patient information being used for research and planning.

Type 1 opt-out: prevents information being shared outside of Chatfield Health Care for purposes other that direct care Once the completed form has been receieved we will add the relevant type 1 opt out code to your medical record. We will also inform you when we have done so.

Type 1 Opt-out Form

National data opt-out: a service that allows patients to opt-out of their patient data being used for research and planning.

Find out more in formation by visiting If you wish to stop NHS Digital using any historical confidential patient information about you being used for research and planning you must also make your choice online here or via the following form:

National Data Opt-out Form

Have you ever worked for the British Armed Forces? (updated 22 June 2021)

We have received formal accreditation as a Veteran Friendly practice

Armed Forces veteran friendly Certificate of Accreditation

If you are serving or have previously served in the British Armed Forces, please let us know. 

If you are a new patient please inform us when submitting your new registration form.

If you are already a registered patient please contact us via email on

New Staff - Improving Patient Access (October 2021)

At Chatfield Health Care we are committed to improving patient access and have listened to patient feedback.

We are therefore delighted to welcome the following new staff to our team to help "improve the health and well-being of those we care for":


  • Dr Sophie Milner (September 2021)

Physician Associates

  • Mr Joseph Henley - employed by Wandsworth PCN (November 2021)
  • Miss Alice Bloomer - employed by Wandsworth PCN (November 2021)

Both Joe & Alice trained here at Chatfield Health Care and impressed us and our patients so much that we are thrilled to have them return to Wandsworth PCN as fully qualified Physician Associates. They will work alongside our 2 Physician Asscociates (employed by Chatfield Health Care) and GPs, working across the 6 practices in our PCN, assessing patients face to face and via the telephone.

Paramedic Pratitioner

  • Tony Cavanagh - employed by Wandsworth PCN (May 2021)
  • 2nd paramedic TBC, due start date June 2022 - to be employed by Wandsworth PCN

Clinical Pharmacists

  • Ayorinde Balogun (May 2021)
  • We are currently recruiting to a vacant clinical pharmacist post as well as advertising for 3 new pharmacy technicians - to be employed by Wandsworth PCN.

Social Prescriber

  • Miss Kimberly Thompson (Jan 2021)

FCP Physiotherapists

  • Mr Nahor Garcia (working from Bolingbroke Medical Centre)

Requests for exemption from wearing face coverings on public transport (25 June 2020)

Since 15 June 2020 it has been mandatory for passengers over the age of 11 to wear face coverings on public transport in London, as well as in private hire vehicles.

Your GP will not provide you with a note or letter of exemption from this requirement on health grounds, for example if you have asthma.

However, you can print out the exemption card provided below.

TFL have listed a number of ‘reasonable excuses’ for not wearing a face covering, specifically:

  • Where a person cannot put on, wear, or remove a face covering because of a physical or mental illness or impairment or disability (within the meaning of section 6 of the Equality Act 2010), or without severe distress.
  • Where a person is providing a lip-reading service to a person they are travelling with.
  • Where a person removes their face covering to avoid harm or injury, or the risk of harm or injury, to themselves or others.
  • Where a person is travelling to avoid injury, or to escape a risk of harm, and does not have a face covering with them.
  • If it is reasonably necessary for a person to eat and drink, and the person removes their face covering to eat or drink.
  • Where a person is required to remove the face covering by a police constable (including a British Transport Police officer) or another authorised person.

TFL have instructed passengers who believe they are exempt from wearing a face covering for a reason on the above list, to print out one of these exemption cards and display it on their clothing or possibly on a lanyard. It is also acceptable to display it on a mobile phone if you do not have a printer.

Passengers with neither a smartphone or printer should call TfL on 0343 222 1234 and arrange to have a card printed and sent to them.

Safer travel guidance for passengers

TfL Face Covering Exemption Card

Read the full TfL guidance 

Have your say - join our Patient Group

General Data Protection Regulations (GDPR) - General Practice Privacy Notice added to website

Practice statement about the information we hold about our patients and who we share information with

General Data Protection Regulations (GDPR) - Connecting Your Care Privacy Notice added to website

Practice statement about the information we hold about our patients and who we share information with in relation to the 'Connecting Your Care' programme

Connecting Your Care Information - Connecting Your Care Information added to website

Connecting Your Care Information and Poster (South West London Health & Care Partnership)

General Data Protection Regulations (GDPR) - You & Type 2 Privacy Notice added to website

Practice statement about the information that will be held of our patients and who are given access to the You & Type 2 app

Wandsworth - Self-management app (updated 4 Sept 2020)

This NHS supported app is now available to help people in Wandsworth. It enables you to self refer into physiotherapy should you need to.

Please click on the image below and select which condition you would like access to. 

Available conditions are: back, back and leg, neck, new shoulder and knee pain.

Enter your email address and you will be sent an email with all the information on how to get started.


The App is provided free as part of your care in Wandsworth and will provide you with:

  • Easily accessible, targeted and personalised self-management information to help you day by day, and step by step
  • Exercises based on your stage of recovery
  • Direct booking of local treatments such as physiotherapy and well-being services within Wandsworth
  • Reassurance and support to self-manage

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